How do I edit my listing?

You can edit your product listings through “My Page” on CITORA.

1. Log in to your Seller account.
2. Go to “My Page.”
3. Open the product management or SELL PRODUCT section.
4. Select the product you want to edit.
5. Update the product information and save your changes.

You can modify details such as specifications, quantity, images, certifications, and other product information at any time.

Why is my product not visible?

There may be several reasons why your product is not visible on CITORA.

Common reasons include:

• Product information is incomplete
• Images or documents were not uploaded correctly
• The product registration has not been submitted
• Your account or membership status is limited
• The product is temporarily under review or system update

Please check your product information and account status in “My Page.” If the issue continues, contact CITORA support for assistance.

Can I edit or delete my product listing?

Yes. Sellers can edit or delete their product listings through “My Page” on CITORA.

You can update product information such as specifications, quantity, images, certifications, and other details at any time. Products can also be removed from the platform if they are no longer available.

Some changes may take time to appear on the platform depending on system updates and account status.

Can I upload certifications and documents?

Yes. Sellers can upload certifications and related documents when registering products on CITORA.

You may upload files such as:

• Product certifications
• Test reports
• Specifications
• Company documents
• Product images or related materials

Providing certifications and supporting documents can help improve buyer trust and product credibility.

What product information should I provide?

When registering a product on CITORA, sellers should provide clear and accurate product information to help buyers better understand the material and specifications.

Recommended information includes:

• Product category and name
• Origin country
• Specifications and grade
• Available quantity
• Product images
• Certifications or documents (if available)
• Packaging or loading information
• Price or indicative price (optional)

Providing detailed and accurate information can help improve product visibility and buyer inquiries.

How do I register a product?

Seller accounts can register products through the product registration page on CITORA.

1. Log in to your Seller account.
2. Go to “My Page” or the product management section.
3. Click “Add Product.” or  "SELL P RODUCT"
4. Enter product information such as category, specifications, origin, quantity, and images.
5. Submit the product for registration.

After submission, your product will be displayed on the platform based on your membership plan and account status.

CITORA offers different membership plans based on business needs and platform access levels.

Free Plan

The Free plan provides basic access to the platform, including product browsing and limited platform features.

Pro Plan

The Pro plan includes advanced features such as direct inquiries, expanded product access, and enhanced business communication tools.

Enterprise Plan

The Enterprise plan is designed for companies that require higher visibility, priority exposure, and advanced business support features on the platform.

Available features and benefits may vary depending on whether you are using a Buyer or Seller account.

Can I cancel my subscription anytime?

Yes. You can cancel your subscription at any time through your account settings or by contacting CITORA support.

After cancellation, your membership benefits will remain active until the end of your current billing period. No additional charges will be applied after the subscription is canceled.

Please note that refunds may not be available for already processed billing periods.

How can I upgrade my membership?

You can upgrade your membership through the Service Plan page on CITORA.

1. Log in to your account.
2. Go to the “Service Plan” page.
3. Select the membership plan you want.
4. Complete the payment process.
5. Your upgraded features will be activated automatically after payment.

Membership benefits and available features may vary depending on your selected plan.

Can I switch my account type later?

Yes. You can change your account type later if your business needs change.

If you want to switch between a Buyer account and a Seller account, please contact CITORA support for assistance. Some account features and membership settings may vary depending on the account type.