All
Terms of Service
Article 1 (Purpose)
These Terms of Service ("Terms") govern the rights, obligations, and responsibilities
between SURYUNG GLOVIS ("Company") and Members regarding the use
of CITORA ("Service"), which is operated by the Company.
These Terms apply to all Members using the Service.
Article 2 (Definitions)
For the purposes of these Terms:
1. Service means all services provided through the CITORA platform.
2. Member means any person who has agreed to these Terms, completed registration, and
uses the Service.
3. Buyer Member means a Member who may search Products, submit Buy Requests, and
send Inquiries to Seller Members.
4. Seller Member means a Member who may register company information and Products
and receive Inquiries from Buyer Members.
5. Guest means a user who accesses certain parts of the Service without registering as a
Member.
6. Membership means the paid subscription service provided by the Company.
Article 3 (Nature of the Service)
1. The Company provides an online platform that enables Buyers and Sellers to share
information and connect with one another.
2. The Company is not a party to any transaction between Members and does not
participate in or assume responsibility for contracts, payments, shipping, customs clearance,
insurance, product quality, delivery, or dispute resolution.
3. All transactions conducted between Members are carried out solely at the Members' own
discretion and responsibility
Article 4 (Effectiveness and Amendments)
1. These Terms become effective when published on the Service or otherwise notified to
Members.
2. The Company may amend these Terms to the extent permitted by applicable laws.
3. Any amended Terms shall become effective on the date announced by the Company
through the Service or other appropriate notice.
Article 5 (Membership Registration)
1. Any person may apply for Membership in accordance with the procedures established by
the Company.
2. Members shall provide accurate, complete, and up-to-date information.
3. The Company may reject or terminate Membership in any of the following cases:
- Submission of false information;
- Unauthorized use of another person's identity;
- Violation of applicable laws or these Terms;
- Any other case deemed inappropriate for the operation of the Service.
Article 6. (Account Management)
1. Members are responsible for maintaining the confidentiality and security of their account
credentials.
2. Members shall bear responsibility for any loss resulting from failure to properly manage
their accounts.
3. Members shall promptly notify the Company of any unauthorized use of their accounts.
Article 7. Use of the Service
1. Members may use the Service according to their Member type and Membership level.
2. The scope of available features may vary depending on the Member type and
Membership.
3. Individual services may be subject to separate terms, policies, or operational guidelines.
Article 8. (Member Obligations)
Members shall not:
- Provide false information;
- Use another person's account;
- Infringe upon the rights of others;
- Interfere with the operation of the Service;
- Use the Service for unlawful purposes;
- Violate applicable laws or public order and morals.
Article 9. (Suspension or Termination of Service)
1. The Company may suspend or terminate a Member's access to the Service if the Member:
- Violates these Terms;
- Disrupts the operation of the Service;
- Provides false information;
- Violates applicable laws.
2. The Company will make reasonable efforts to notify the Member of the reasons for such
action.
Article 10. (Intellectual Property)
1. All copyrights and intellectual property rights relating to the Service belong to the
Company.
2. Members may not reproduce, distribute, modify, or commercially exploit any part of the
Service without prior written consent from the Company.
3. Ownership of content submitted by Members remains with the respective Member.
Article 11. (Disclaimer)
1. The Company does not guarantee the accuracy, completeness, or reliability of information
submitted by Members.
2. The Company assumes no responsibility for transactions conducted between Members.
3. The Company shall not be liable for any damages arising from a Member's own fault or
negligence.
4. The Company shall not be liable for any failure or delay in providing the Service due to
events beyond its reasonable control, including natural disasters, system failures, or
network interruptions.
Article 12. (Privacy)
The Company processes and protects Members' personal information in accordance with
applicable laws and the Privacy Policy.
Article 13. (Governing Law)
These Terms shall be governed by and construed in accordance with the laws of the
Republic of Korea.
Article 14. (Jurisdiction)
1. The Company and Members shall first endeavor to resolve any dispute arising out of or in
connection with these Terms through mutual consultation.
2. If such dispute cannot be resolved through consultation, it shall be subject to the exclusive
jurisdiction of the courts of the Republic of Korea.
Article 15. (Language)
1. The official version of these Terms is written in the Korean language.
2. English and any other language versions are provided solely for convenience.
3. In the event of any inconsistency or conflict between the Korean version and any translated
version, the Korean version shall prevail.
Article 16. (Supplementary Provisions)
These Terms shall become effective on Auguest 1, 2026.
